Since October 1999, our AbilityOne nonprofit
agency (NPA) has been performing services with
the Automated Records Management System (ARMS)
within the Air Force Personnel Center (AFPC)
at Randolph AFB, TX. One hundred and four current
employees provide administrative support services
on this critical project.
AFPC had an additional need for personnel administrative
support services consisting of maintaining Air
Force civilian personnel records, administrative
support, postal operations, military and civilian
recognition program, military records management
and promotion board support, Freedom of Information
Act (FOIA)/Privacy Act (PA) request processing,
administrative records file plans management
and forms management.
Civilian personnel records consist of
checking civilian personnel records in
and out of filing location, scanning
and profiling of hard copy and electronic
documents for over 83 bases in an electronic
filing system, and maintaining older
hard copies of personnel records.
Administrative support consists of acquiring
administrative supplies for civilian personnel
folder maintenance, picking up and delivery
of mail for each section, transmitting and
receiving messages to Air Force locations as
Postal operations consist of processing of
incoming and outgoing mail which includes official
and accountable mail, and transmitting and
receiving Defense Messaging Systems electronic
Military and civilian recognition program
consists of ensuring timeliness and completeness
of awards, decorations, trophies, plaques,
decorations, and certificates submitted for
recognizing military and civilian employees
through board process for award determination.
Military records management and promotion
board support consists of checking in and out
officer and senior NCO records to customer,
maintaining and updating records, creating
records for promotion board review, copying
records for customers, and preparing records
for shipping as needed.
Freedom of Information Act (FOIA)/Privacy
Act (PA) request processing consists of receiving
requests for information under the FIOA/PA,
must be knowledgeable of case law, processing
FOIA appeals, collection of fees for FOIA,
requests processed, and certification of systems
requiring FOIA/PA information.
Administrative records file plans management
consists of ensuring administrative files for
all offices in the Personnel Center have proper
file plans, training of personnel for maintaining
file plans, storage and disposition of records,
and performing staff assistance visits to offices
where file plans are located.
Forms management consists of administrative
form designing from an existing or new requirement,
maintaining record sets for developed/redeveloped
forms, and preparing reports on form development.
Additionally, our NPA was asked to take on the
Worldwide Locator Service for the Air Force Personnel
Center at Randolph AFB. The Worldwide Locator
Service is an administrative service function
that allows individuals to call into the Air
Force Personnel Center to locate active duty
or retired military personnel.